FREE SHIPPING IN AUSTRALIA FOR ORDERS OVER $100 + Sign up for our Newsletter for 10% off your 1st order!
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    Gift Wrapping

    Kids Love Rainbow Colours offers free gift wrapping service for baby and kids clothes bought here. We can send the wrapped up present directly to the lucky recipient - at checkout you can specify different addresses for the invoice and the delivery.

    All the gorgeous gift tags available are from 'Handmade Cards by Jane Louise', a small business run by a local stay at home mum. All the gift tags have been individually made, there is not two of the same.

    You can request gift wrapping at the comments at checkout, with a message to the receiver if you would like it handwritten on a the gift tag. The gift tag will be chosen according to the piece(s) of clothing bought and your wishes for style or colour range.  

     

    Delivery Information within Australia

    Kids Love Rainbow Colours will send your parcel via Australia Post within 24 hours of receiving your order and payment (Monday to Friday, excluding Public Holidays). Delivery times vary depending on your location and the delivery option you choose from below.

    NOTE: As we use Australia Post, most deliveries to metropolitan areas will arrive within 2-3 business days including dispatch. You also have the option to Express Post, which is commonly delivered the next business day after dispatch.

    FREE DELIVERY for orders valued $100 or more

    • Sent via Parcel Post satchel (trackable)
    • You should receive your parcel within 2-10 business days.

     $7 FLAT FEE for orders valued under $100

    • Sent via Parcel Post satchel (trackable)
    • You should receive your parcel within 2-10 business days.

     EXPRESS POST

    • Any order can be upgraded to Express Post (trackable)
    • Total of $6 for orders valued $100 or more.
    • Total of $9 for orders under $100.
    • You should receive your parcel within 1-3 business days.

    Kids Love Rainbow Colours does not accept any responsibility for loss, damage or delayed deliveries after the parcel has left our premises. The Parcel Post option and Express Post Parcel both have tracking but in some cases you receive your parcel before any tracking events are recorded. If you would like extra security, in form of insurance for your delivery, please contact us for a quote.

    Please check that your delivery address is correct, if the parcel is returned to Kids Love Rainbow Colours due to incorrect address extra postage fees will apply to send it again.

     

    Payment options

     Kids Love Rainbow Colours accept payments via

     - Visa / Mastercard / Apple Pay - via Shopify Payments

     - Paypal - use either your Paypal account or Credit Card on this secure portal.

     - Direct deposit - all required details will be provided at check out. Please note that your order will be sent after your direct debit payment has cleared, which can take a couple of days. Confirmation e-mail will be sent to you when the order has been sent. If payment has not been received within 5 days, we will contact you via e-mail. If payment is not received after 3 days of our reminder, the order will be cancelled.

    - Afterpay - This free service to customers in Australia enables you to buy now - pay later. Your parcel will be shipped within 24 hours (Monday - Friday) of ordering. 

    - Layby - We are happy to offer a lay-by service to our customers in Australia. To secure your purchases we require a non-refundable deposit of 20% after which you can make payments as it suits you. The total balance is due by 6 weeks of the purchase date. The payments can be done via direct deposit or via Paypal. Once your purchases have been fully paid, they will be sent to you on the same or the following business day.

    For more information about Afterpay and Layby, please follow this link to the FAQ about layby.

     

    Refunds and Exchanges

    At Kids Love Rainbow Colours we feel confident that you too will love our products. If however, for any reason, you wish to return your item, please contact us within 7 days of receiving your parcel via e-mail or phone.

    All return items must be in their original condition (unworn, unwashed) and have all tags intact and sent back to us within 14 days of receving your parcel. The packaging and postage to return unwanted items is the responsibility of the customer. In case of an exchange Kids Love Rainbow Colours will pay the postage of the new item(s). In case of a refund all monies will be returned within 7 days of receiving the returned item(s) excluding shipping cost.

    Please note that SALE items are not refundable or exchangeable.

     

    International Order & Deliveries

    All purchases from the Kids Love Rainbow Colours online shop are charged in AUD$ (Australian dollars), even in cases where you can view the prices in your local currency.

    Payment options for over-seas orders are via PayPal, either using your PayPal account or a credit card.

    Orders to outside Australia will be sent via Australia Post using either Economy Air Mail (without tracking) or Standard Air Mail (with Tracking). The delivery times vary depending on destination, but are typically between 3-10 business days.

    You should find the delivery option for your country in the shopping cart. If it does not come up, please contact us via e-mail tiina@kidsloverainbowcolours.com.au.

    Kids Love Rainbow Colours does not accept any responsibility for loss, damage or delayed deliveries after the parcel has left our premises. We will send you tracking information when a parcel with tracking has been posted. If a tracked parcel should be lost, we will help in trying to locate it by lodging a lost parcel form with Australia Post. If a parcel without tracking should be lost, unfortunately there is nothing we can do to try and find it.

    International shipments can be subject to customs inspections, duty and tax and other potential customs related fees. Sometimes these can cause delays in deliveries. All possible customs related fees are the responsibility of the receiver.

    All postage fees on Refunds and Exchanges are the responsibility of the purchaser at the actual current Australia Post rate (which is higher than the rates listed below). Please contact us within 7 days of receiving your item if you wish to return it. The SALE items are not refundable or exchangeable.

     

    Deliveries to New Zealand

    $10 FLAT FEE for all orders sent by Economy Air (no tracking)

    $16 FLAT FEE for all orders sent by TRACKED AIR MAIL

    Deliveries to Asia/Pacific

    $14 FLAT FEE for all orders sent by Economy Air (no tracking)

    $19 FLAT FEE for all orders sent by TRACKED AIR MAIL

    Deliveries to USA & Canada

    $16 FLAT FEE for all orders sent by Economy Air (no tracking)

    $21 FLAT FEE for all orders sent by TRACKED AIR MAIL.

    Deliveries to Europe & South Africa

    $20 FLAT FEE for all orders sent by Economy Air (no tracking)

    $25 FLAT FEE for all orders sent by TRACKED AIR MAIL.

     

    Privacy

    All the information collected through the Kids Love Rainbow Colours website is used solely for the purposes of fulfilling your order and communicating with you via e-mail or newsletters. Your personal details will never be sold to or shared with any other organisation.

    Information about individuals will not be disclosed without consent, except when required by law.

    Credit card details are only used to process your order and are not stored.